任天堂将免费修复快乐锥形飘移问题,并为先前的修理提供退款
Nintendo will fix the Joy-Con drift issue for free and provide refunds for previous repairs

Nintendo will fix the Joy-Con drift issue for free and provide refunds for previous repairs

任天堂将免费修复快乐锥形飘移问题,并为先前的修理提供退款

如果你曾经注意到游戏角色在屏幕上移动而没有来自Joy-Con控制器的任何输入,那么你是众多Switch所有者之一,遭受所谓的“Joy-Con漂移”问题。值得欣慰的是,这个问题是可以解决的,任天堂刚刚指示员工提供免费维修,不管你出示了购买证明,还是你的保修期已过。此外,如果你已经找人修理了控制器,那么你有权获得40美元的退款。

Vice看到的任天堂内部文件显示乔伊-锥形漂移的变化:

客户将不再被要求为乔伊康维修提供购买证明。另外,不需要确认保修状态.如果顾客要求偿还以前支付的乔伊-康修理费[.]确认先前的修理并退款。

任天堂没有确认这份备忘录,而是发表了一份声明,并未承认乔伊-锥形吊运问题:

在任天堂,我们对创造高质量产品感到非常自豪,我们正在不断改进它们。我们了解到最近的一些报告,一些乔伊-Con控制器没有正确反应。我们希望我们的消费者能和任天堂开关玩得开心,如果达不到这个目标,我们总是鼓励他们访问http://support.nintendo.com,这样我们就能帮上忙。

公司还必须充分了解乔伊-康漂移班诉讼套装,这对于提供改进的乔伊-康服务计划来说,这肯定是一个很大的激励。

虽然任天堂没有确认这份备忘录,但看起来新的修复计划已经生效。一位体验过乔伊-康漂移问题的副播客制作人与顾客联系寻求帮助。在第一次通话中,任天堂代表建议更新软件,但这并没有解决问题。他又给任天堂打了电话,这位代表给有缺陷的控制器签发了预付运费标签。这意味着任天堂将免费处理船运和维修.

有数以百万计的Switch用户,这可能让任天堂付出惨重的代价.更大的问题涉及到“交换机”(Switch Lite)这个内置乔伊-Cons。如果移动也是手持控制台上的一样东西,那么对于游戏玩家来说会更痛苦,因为考虑到控制器不能移动,他们必须将整个控制台装运,以便修复。

If you’ve ever noticed game characters moving on the screen without any input from the Joy-Con controllers, then you’re one of the many Switch owners suffering from the so-called Joy-Con Drift issue. Thankfully, the problem can be fixed, and Nintendo just instructed staff to offer free repairs regardless of whether you show proof of purchase or whether your warranty is expired. Moreover, if you’ve had the controllers repaired already, then you’re entitled to a $40 refund.

Internal Nintendo documentation seen by Vice reveals the Joy-Con Drift changes:

Customers will no longer be requested to provide proof of purchase for Joy-Con repairs. Additionally, it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair […] confirm the prior repair and then issue a refund.

Nintendo did not confirm the memo, offering instead a statement that doesn’t acknowledge the Joy-Con Drift issue whatsoever:

At Nintendo, we take great pride in creating quality products, and we are continuously making improvements to them. We are aware of recent reports that some Joy-Con controllers are not responding correctly. We want our consumers to have fun with Nintendo Switch, and if anything falls short of this goal we always encourage them to visit http://support.nintendo.com, so we can help.

The company must also be well aware of a Joy-Con Drift class action suit, which must be a great incentive to offer the improved Joy-Con service program.

But while Nintendo did not confirm the memo, it sure looks like the new program repair is in effect. A Vice podcast producer who experienced the Joy-Con Drift issue contacted customer support to get help. On the first call, the Nintendo representative advised a software update, but that didn’t fix the problem. He called Nintendo again, and the representative issued a pre-paid shipping label for the defective controller. That means Nintendo will indeed handle shipping and repairs free of charge.

With millions of Switch users out there, this might cost Nintendo dearly. The bigger question concerns the Switch Lite, which comes with built-in Joy-Cons. If Drift is a thing on the handheld console as well, then it’ll be a lot more painful for gamers, as they’ll have to ship the entire console for repair given that the controllers aren’t removable.

If you’ve ever noticed game characters moving on the screen without any input from the Joy-Con controllers, then you’re one of the many Switch owners suffering from the so-called Joy-Con Drift issue. Thankfully, the problem can be fixed, and Nintendo just instructed staff to offer free repairs regardless of whether you show proof of purchase or whether your warranty is expired. Moreover, if you’ve had the controllers repaired already, then you’re entitled to a $40 refund.

如果你曾经注意到游戏角色在屏幕上移动而没有来自Joy-Con控制器的任何输入,那么你是众多Switch所有者之一,遭受所谓的“Joy-Con漂移”问题。值得欣慰的是,这个问题是可以解决的,任天堂刚刚指示员工提供免费维修,不管你出示了购买证明,还是你的保修期已过。此外,如果你已经找人修理了控制器,那么你有权获得40美元的退款。

Internal Nintendo documentation seen by Vice reveals the Joy-Con Drift changes:

Vice看到的任天堂内部文件显示乔伊-锥形漂移的变化:

Customers will no longer be requested to provide proof of purchase for Joy-Con repairs. Additionally, it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair […] confirm the prior repair and then issue a refund.

客户将不再被要求为乔伊康维修提供购买证明。另外,不需要确认保修状态.如果顾客要求偿还以前支付的乔伊-康修理费[.]确认先前的修理并退款。

Nintendo did not confirm the memo, offering instead a statement that doesn’t acknowledge the Joy-Con Drift issue whatsoever:

任天堂没有确认这份备忘录,而是发表了一份声明,并未承认乔伊-锥形吊运问题:

At Nintendo, we take great pride in creating quality products, and we are continuously making improvements to them. We are aware of recent reports that some Joy-Con controllers are not responding correctly. We want our consumers to have fun with Nintendo Switch, and if anything falls short of this goal we always encourage them to visit http://support.nintendo.com, so we can help.

在任天堂,我们对创造高质量产品感到非常自豪,我们正在不断改进它们。我们了解到最近的一些报告,一些乔伊-Con控制器没有正确反应。我们希望我们的消费者能和任天堂开关玩得开心,如果达不到这个目标,我们总是鼓励他们访问http://support.nintendo.com,这样我们就能帮上忙。

The company must also be well aware of a Joy-Con Drift class action suit, which must be a great incentive to offer the improved Joy-Con service program.

公司还必须充分了解乔伊-康漂移班诉讼套装,这对于提供改进的乔伊-康服务计划来说,这肯定是一个很大的激励。

But while Nintendo did not confirm the memo, it sure looks like the new program repair is in effect. A Vice podcast producer who experienced the Joy-Con Drift issue contacted customer support to get help. On the first call, the Nintendo representative advised a software update, but that didn’t fix the problem. He called Nintendo again, and the representative issued a pre-paid shipping label for the defective controller. That means Nintendo will indeed handle shipping and repairs free of charge.

虽然任天堂没有确认这份备忘录,但看起来新的修复计划已经生效。一位体验过乔伊-康漂移问题的副播客制作人与顾客联系寻求帮助。在第一次通话中,任天堂代表建议更新软件,但这并没有解决问题。他又给任天堂打了电话,这位代表给有缺陷的控制器签发了预付运费标签。这意味着任天堂将免费处理船运和维修.

With millions of Switch users out there, this might cost Nintendo dearly. The bigger question concerns the Switch Lite, which comes with built-in Joy-Cons. If Drift is a thing on the handheld console as well, then it’ll be a lot more painful for gamers, as they’ll have to ship the entire console for repair given that the controllers aren’t removable.

有数以百万计的Switch用户,这可能让任天堂付出惨重的代价.更大的问题涉及到“交换机”(Switch Lite)这个内置乔伊-Cons。如果移动也是手持控制台上的一样东西,那么对于游戏玩家来说会更痛苦,因为考虑到控制器不能移动,他们必须将整个控制台装运,以便修复。